FAQ

Direct debit
When registering, you provide your IBAN, which is used to collect your membership fee via direct debit.

For example: if your membership starts on 7 February, your payment period runs for 28 days (4 weeks) from that date, and the next charge will take place 28 days later.

When you cancel your membership, the direct debit will automatically stop at the end of your current period of 4 weeks.


Changing your bank account number
You can easily update your bank account number via your Member account.

Putting payments on hold during maternity period or injury
Payments are temporarily paused when your membership is put on hold due to maternity leave or injury.

Direct debit will resume as soon as your membership is reactivated. Any overpaid amount within the current period of 4 weeks will be automatically settled.

After your maternity pause, your Back in Shape membership (unless you have indicated otherwise) will automatically be activated 6 weeks after your delivery date.

If the actual delivery date is not updated in your Member account, reactivation will be based on your due date.


Delivery before the due date
If your baby arrives earlier than expected and you have already paid for all or part of a period of 4 weeks, don’t worry, our system will automatically settle the remaining amount as soon as your Back in Shape membership is activated.