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Questions | Our FAQ helps you with your questions about Mom in Balance | Mom In Balance
Mom In Balance

FAQ


  • We’re excited to welcome you to our workouts! We offer a 4-week membership, a 12-week membership, and a 52-week (annual) membership. You can choose to work out once a week or unlimited.

    Within your membership, you can easily switch between our workout programs: Pregnant Workout, Back in Shape, Mpower, and MpowerNext. You can also switch between once-a-week and unlimited training via your Member App (see below for details).


    Membership – Once a Week
    Choose one fixed workout time per week.
    Can’t make it? Simply reschedule your workout to another moment of your choice via the Member App.


    Membership – Unlimited
    Choose one or two fixed workout times per week.
    In addition, you can flexibly and unlimitedly schedule extra workouts via the Member App.


    Minimum membership duration
    If you choose a 4-week membership, the minimum duration is one period of 4 weeks. This membership is ongoing and does not automatically end after this period; it will continue until you choose to cancel. A notice period of one period of 4 weeks applies.

    After completing the term of a 12-week or 52-week (annual) membership, your membership will automatically be converted into a 4-week membership at the same rate. From that moment on, the membership can be cancelled per period of 4 weeks, with a notice period of one period of 4 weeks.

    Please note: only active (paid) periods of 4 weeks count towards the total duration of your membership.

    Fixed workout time
    We aim to work with fixed groups to create the best possible workout experience. You can reschedule a workout via your Member App if needed.

    Would you like to change your fixed workout time? This can easily be done in your Member App.

    For more information about booking and cancelling workouts, see ‘Planning & Changing Workouts’.


    Changing your workout program
    During your membership, you are free to switch between the different workout programs. Your trainer can advise you on which workout best suits you.

    To change your membership type (for example from once a week to unlimited), follow these steps in the Member App:

    1. Open the app and go to ‘My Profile’

    2. Select ‘Memberships & Invoices’

    3. Choose the desired membership type

    4. Click ‘Confirm’

    The change takes effect immediately.

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