Terms and conditions

Great you’re joining the workouts of Mom in Balance! We’ll do everything we can to make you feel strong and energetic in every phase of motherhood. Below you find the general terms and conditions that are applicable to your membership and to the workouts you participate in.     

By subscribing to any membership, you declare that you accept the Mom in Balance Portugal Terms and Conditions.

Mom in Balance reserves the rights to change the terms and conditions and to declare the changed terms and conditions applicable to your membership. We will always inform you about the changed terms and conditions via e-mail. 

2.1 Workouts

Mom in Balance offers 4 types of workouts:

• Pregnant Workout; 

• Back in Shape;

• Mpower; 

• MpowerNext.

Mom in Balance can change the services offered. We always do our best to innovate our programs and adjust these to the needs of our members. The times, places and programs of our workouts can change. 

When you sign up for a membership, you will receive member exclusive discount codes that can be used for orders in the Mom in Balance webshop.

2.2 Memberships

At Mom in Balance you can choose from the following 3 ongoing memberships:

• A monthly membership;

• A 3-month membership;

• A 12-month membership.

As a member you have the possibility to change the workout types within your membership. You can also change between a once a week membership and an unlimited membership. We can arrange this change per the 1st of the next month. You can request this in your personal member account. 

Once you have gone through the 3 or 12 active months of your membership, your membership is automatically renewed into a monthly membership with the same price.

Before starting a membership you can participate in one trial lesson.

You sign up for a membership through the registration form on the website of Mom in Balance. The membership can be concluded once you agree with our general terms and conditions. We will always send you a confirmation through email.

5.1  Terminate  

Once the duration of your membership has expired, you can terminate your membership. For all memberships we have a notice period of one month. You can arrange the termination of your membership in your personal Mom in Balance account. 

5.2  Becoming a member again

If you’ve been a member before and you register for a membership again, a new effective period will start based on the associated prices and conditions. You cannot claim any membership conditions you enjoyed previously. 

6.1 Six-week recovery period after your pregnancy

Your membership will freeze for 6 weeks from your due date onwards. No payment will take place during this 6-week childbirth freeze. In case your delivery date is different from your due date, please let us know. We will adjust your childbirth freeze according to this date. 

After 6 weeks your membership will be activated and changed into the Back in Shape workout. Automatic payment will start again. 

In case you need more time for your recovery we can postpone the start of your Back in Shape for a maximum of 12 weeks after your delivery date. Please let us know if you want to postpone your starting date 2 days before your Back in Shape membership is activated again.  


6.2 Freezing due to special circumstances

In case you are sick, have an injury or any pregnancy-related complaints we can freeze your membership for you. When your membership is frozen you cannot attend our workouts and no payment will take place. Your membership can be frozen for a maximum of 3 months. After, your membership will be activated again. You can request the freezing of your membership in your personal Member account. 


6.3 Holidays

You can only freeze your membership for a minimum of 4 weeks. In your personal Mom in Balance account it is possible to change your workouts within your membership. 

When signing up for a membership you give permission for payment to take place using direct debit. Your membership fee will be charged to the IBAN specified by you in the registration form. The amount will be invoiced monthly by Mom in Balance at the start of your membership period. 

If payment has failed, for example due to insufficient balance or a reversed charge, we will send you a reminder with our IBAN so you can pay your membership fee. Alternatively, Mom in Balance will attempt to collect the membership fee again after one month.

In case of an injury or sickness,  you must inform us as soon as possible, by sending an email to info@mominbalance.pt and attaching proof from your doctor . Your membership will be fronze from the day of notification and in this period you will not receive invoices. 

8.1  Cancel workout 

Only in case of extremely poor weather or illness of the trainer there is a possibility your workout will be cancelled. If this is the case Mom in Balance will inform you about this at least an hour before the start of your workout. Cancellation, merger, or relocation of a workout does not lead to a discount on the membership fee or a refund. We offer enough possibilities to join an alternative workout. 

Unless indicated otherwise by Mom in Balance, no workouts will take place on public holidays without this resulting in a discount on the membership fee or a refund.

8.2 Credits   

In your personal member account you can change your fixed workout. 

With a once a week membership you’ll receive a credit when you sign off from a workout. You’ll only receive a credit if you report your absence at the latest 1 hour before the workout starts. If you miss a workout (or more) it is not possible to receive a discount on your membership or a refund. 

As a member you can save up to a maximum of 4 credits at a time. You can use your credits within an active membership. Your credit does not expire, but are non-transferable.

8.3 Photos

During the workout we often take various pictures of the training. We use these photos for different usages. If you do not want to appear on these pictures please send us an e-mail.

Mom in Balance reserves the right to change the rates during the effective period. We will notify our members about price changes at least 1 month in advance. 

Your contribution in the points down below are an important factor to make your experience in our workouts as successful as possible: 

• Always keep your personal data up to date in your personal member account

• Always notify the trainer about physical complaints at the start of the workout

• In case you’re in doubt whether you’re physically able to join our workouts (for example due to pain or an illness), always consult a doctor.

• Participating in a workout is at your own risk
  
  a. Listen to your body during the workout and follow the instructions of the trainer. 
  
  b. Mom in Balance can never be held liable for any injuries, fractures, or other physical or mental injury caused during the workout, unless the accident is caused by intent or gross negligence attributable to Mom in Balance.
  
  c. Pay close attention to your belongings. Mom in Balance can never be held liable for the damage, loss, theft or disappearance of your belongings during the workout.

Mom in Balance processes personal data in accordance with the General Data Protection Regulation (GDPR). The member can consult the Mom in Balance privacy policy for more information about the processing of personal data by Mom in Balance, available at https://www.mominbalance.com/portugal/en/privacy-statement/